2017 Customer Service Excellence Recognition Program Winners Announced – SYS



Audible, T-Mobile and Mayo Medical Laboratories among honorees at Customer Contact West: A Frost Sullivan Executive MindXchange

SANTA CLARA, California, July 20, 2017 /PRNewswire/ — Frost Sullivan’s Customer Service Excellence (CSE) Recognition Program honors world-class companies and individual leaders today for their outstanding achievement in distinct areas of customer service.  CSE Recognition Program honorees will be presented with their award on October 18, 2017 at the 13th Annual Customer Contact West: A Frost Sullivan Executive MindXchange in Huntington Beach, California. In addition, the Customer Service Excellence High Achiever for each category will be announced at the event.

The CSE Recognition Program honors organizations and individuals that are breaking new ground in customer service excellence. Nominations are entered into one or more of five categories, including omni-channel customer experience, artificial intelligence, web customer experience, social media customer engagement and customer engagement analytics. There are several honorees in each category, from which one High Achiever in each category will be identified.

The CSE Recognition Program is pleased to announce the recipients of the 2017 Customer Service Excellence Recognition:


  • Newegg
  • Vida Health
  • Diligent Corporation
  • Nutshell


  • Worthy
  • ReplyBuy


  • Vida Health
  • Nutshell
  • Zuora
  • MindTouch
  • Spongecell


  • T-Mobile
  • Newegg
  • Zuora
  • Enso Rings
  • Audible


  • ezCater
  • web.com
  • WeddingWire
  • Zuora
  • Dollar Shave
  • Castel Communications
  • Mayo Medical Laboratories
  • Audible 

About The Customer Service Excellence Recognition Program

The Customer Service Excellence Recognition Program, made possible through the coordination of the Frost Sullivan Customer Engagement Digital Transformation practice, Frost Sullivan Research Insights practice and the Frost Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of Customer Service. Honored recipients have demonstrated achievement in one or more of five categories:  Omni-channel Customer Experience, Artificial Intelligence, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever in each category is identified.

Companies are vetted through a rigorous two-stage evaluation process. The initial stage involves the completion of a questionnaire application. Questions posed will range from customer engagement capabilities to business outcomes. Entrants are free to apply in one or more categories, provided responses are complete for each section.

Qualifying companies will then progress to the second stage for evaluation by a judging panel consisting of experts from the industry and Frost Sullivan research analysts.

All honorees will be celebrated and the top-scoring project in each category will be announced at the 13th Annual Customer Contact West: A Frost Sullivan Executive MindXchange, taking place October 15-18, 2017 at the Hyatt Huntington Beach Resort Spa in Huntington Beach, California. For more information about the Customer Service Excellence Recognition Program, please go to www.frost.com/recognition.

About Frost Sullivan

Frost Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion

Nicole Coons
Marketing Vanguard/Principal Consultant
P: 908.603.7207
E: [email protected]


Sphera Alliance Program Making Fast Traction with 20 Leading Environmental, Health & Safety Channel Partners – SYS



CHICAGO, July 19, 2017 /PRNewswire/ — Sphera, the largest global provider of Operational Excellence software and information services with a focus on Operational Risk, Environmental Health Safety (EHS) and Product Stewardship, has announced the creation of a new, collaborative Alliance program with channel partners.



Sphera’s new program fosters go-to-market relationships with four unique types of strategic partners including industry consultants, system integrators, technology firms and value added resellers. Each of these relationships enhances our solutions with expertise and capabilities to address customers’ current and emerging needs.

Sphera is the largest global provider of software and information services in the environmental, health safety, operational risk and product stewardship markets. The partner Alliance Program invites strategic firms to extend our value proposition to existing customers and new prospects. Sphera has committed significant resources to developing a new partner ecosystem based on a well-organized joint sales and marketing model.

“This is all about delivering greater overall value to our shared customers and reinforcing Sphera’s mission to help keep people safe, products sustainable and operations productive,” said Paul Marushka, Sphera’s President and CEO. “Re-establishing strategic and collaborative relationships with key channel partners furthers our mission across our customer base.”

Sphera is proud to announce relationships with a number of iconic firms, including ADL Technologies, AECOM, Arcadis, CH2M, E2 ManageTech, EnVizTec, ERM, Frostbyte Consulting, Huco Consulting, Indra, JSA Services, Kozo KeiKaku Engineering, OSIsoft, RegScan, Tetra Tech, Trinity Consultants, UIT and Vanguard Risk Safety Asia.   

More information on the Alliance program can be found at www.spherasolutions.com/partners/.

About Sphera Solutions
For more than 30 years, Sphera has been committed to creating a safer, more sustainable and productive world by advancing Operational Excellence. Sphera is the largest global provider of Operational Excellence software and information services with a focus on Environmental Health Safety (EHS), Operational Risk and Product Stewardship. The Chicago-based company serves more than 2,500 customers and over 1 million individual users across 70 countries. Sphera is a portfolio company of Genstar Capital, a leading middle-market private equity firm focused on the software, industrial technology, financial services and health care industries. Learn more at www.spherasolutions.com. Connect on LinkedIn, Twitter, and Facebook.

Media Contact:
Diana Dixon 419.297.0222 [email protected]


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SOURCE Sphera Solutions

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Simon Fraser University and Siemens Canada partner on mechatronics certification program and major Siemens PLM …

Simon Fraser University Instructor Amr Marzouk shows new state-of-the-art industrial training assembly line equipment to SFU mechatronics students Anahita Mahmoodi and Mouataz Kaddoura. Both are enrolled in the …

  • Collaboration allows students and professionals to benefit from best-in-class instruction and real-world tools from the manufacturing industry

SURREY, BC, July 11, 2017 /CNW/ – Simon Fraser University (SFU) and Siemens Canada have announced a new academic partnership that will provide advanced learning and certification opportunities for engineering students and professionals. Announced at an industry engagement day hosted by SFU in partnership with Siemens and the City of Surrey, the collaboration involves both the introduction of the Siemens Mechatronics Systems Certification Program (SMSCP) at the university’s Surrey campus, and an in-kind grant of sophisticated Siemens PLM software.

Beginning in August 2017, SFU will offer the globally recognized program to qualified students (from all post-secondary institutions) and professionals interested in advancing their skills in automation and manufacturing. Upon completion of the program, participants will obtain mechatronics systems certification directly from Siemens. Mechatronics is the combination of mechanical, electrical and computer engineering integrated to build complex systems ranging from home appliances to automated manufacturing systems. This holistic, hands-on approach to engineering can improve efficiency, productivity and quality and ultimately decrease time to market. Industries that benefit greatly from mechatronics systems include aerospace, materials processing, machine building, automotive, transportation, building technologies and mining.

SFU will also receive an in-kind grant of Siemens PLM software, enabling students in the Faculty of Applied Sciences to use the same software technology in their classrooms that 77,000 customers around the world utilize to design some of today’s most sophisticated products. The grant includes NX™ software, a leading integrated solution for computer-aided design, manufacturing and engineering, from Siemens’ PLM Software business. 

“As Canada’s engaged university, SFU is proud to partner with Siemens, a world leader in high-technology manufacturing,” says Joanne Curry, Vice President External Relations, SFU. “This certification will give program participants a clear advantage as they pursue careers in automation and manufacturing, and will equip them with skills and knowledge to meet the changing needs of industry. We are excited to provide such opportunities for SFU and other B.C. students and professionals.”

SFU is one of only seven Canadian schools to offer the SMSCP courses which will be taught by SFU instructors who are certified professional engineers and have trained at the Siemens Technik Academy in Berlin, Germany. Siemens is the only global industrial company to offer the internationally recognized mechatronics certification program, which in Canada is offered through the Siemens Canada Engineering Technology Academy based in Oakville, ON.

“The skills needed for the future of manufacturing are very different from what is currently required, and that means students need to train today for the jobs of tomorrow,” says Bo Ouyang, Executive Vice President and CFO, Siemens Canada, “We have a great academic partner in Simon Fraser University who believes this as well and together we will help provide students with the technology and training to become leaders of this digital future.”

Applications are currently being accepted for the Level 1 SMSCP courses that will begin in mid-August. The course framework allows students and professionals to continue working or studying full-time while enrolled in the program. More details about SFU’s SMSCP course schedule and application deadlines can be found at mse.sfu.ca/siemens.

About Siemens Canada
Siemens Canada is a leading technology partner that has stood for engineering excellence, innovation, quality and reliability for more than 100 years. Siemens’ expertise in the fields of electrification, automation and digitalization helps make real what matters to Canada, delivering solutions for sustainable energy, intelligent infrastructure, healthcare and the future of manufacturing. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a foremost supplier of power generation and power transmission solutions and a pioneer in infrastructure solutions as well as automation, drive and software solutions for industry. The company is also a leading provider of medical imaging equipment and laboratory diagnostics as well as clinical IT. The company has approximately 5,000 employees, 44 offices and 15 production facilities from coast-to-coast. Sales for Siemens Canada in fiscal 2016 (ended September 30), were $3.1 billion CAD. Further information is available at http://www.siemens.ca

About Simon Fraser University
As Canada’s engaged university, SFU is defined by its dynamic integration of innovative education, cutting-edge research and far-reaching community engagement. SFU was founded more than 50 years ago with a mission to be a different kind of university—to bring an interdisciplinary approach to learning, embrace bold initiatives, and engage with communities near and far. Today, SFU is Canada’s leading comprehensive research university and is ranked one of the top universities in the world. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties, delivers almost 150 programs to over 35,000 students, and boasts more than 145,000 alumni in 130 countries around the world. Learn more at www.sfu.ca.

Note:  Siemens and the Siemens logo are trademarks or registered trademarks of Siemens AG. NX is a trademark or registered trademark of Siemens Product Lifecycle Management Software Inc. or its subsidiaries in the United States and in other countries. All other trademarks, registered trademarks or service marks belong to their respective holders.

SOURCE Siemens Canada Limited

For further information: Contacts for journalists: Siemens Canada, Ann Adair, VP, Corporate Communications, Phone: 416.567.7831, Email: ann.adair@siemens.com, Twitter: @siemenscanada; Simon Fraser University, Suraaj Aulakh, Communications Officer, Faculty of Applied Sciences, Phone: 778.782.7029, Email: fascomms@sfu.ca, Twitter: @fas_sfu


McKnight’s Technology Awards’ deadline extended until July 28

McKnight’s Excellence in Technology Awards’ deadline has been extended two weeks

The deadline for the 2017 McKnight’s Excellence in Technology Awards has been extended two weeks until Friday, July 28.

Long-term and senior care providers can enter to win Gold, Silver and Bronze awards. Categories include: 1) Quality Through Technology, 2) Dignity Through Technology, 3) High Tech/High Touch, 4) Innovator of the Year and 5) Transitions.

To download an entry form, click here.

Winners will be announced in the fall, and they will be highlighted in a McKnight’s Long-Term Care News‘ feature. Past winners have included facilities using robotic animals, interactive memory care software and telehealth initiatives.

This is the fifth year of the free program. This year, CareRise INDEX is the exclusive sponsor.

For more information on the competition, click here.